We offer 3 support options tailored to Home and Business users

This includes the following:-

 

• 12 months Monitored* Anti-Virus / Malware / Ransomware Protection for each computer under the support agreement - Solid reliable protection
• Covers Desktop/Tower/Laptop computer systems, Printers, Mobile phones and Tablets (Apple Ios or Android) and Televisions Wi-Fi access and setup
• One annual support MOT visit PLUS 2 x 30 minute no cost visits included at a time of your choosing at any point during the 12 months of your support agreement
• 10% discount on additional chargeable on site visit time (excludes parts)
• Priority callouts for support client users
• Free remote access support up to 60 minutes
• Monthly blog/newsletter via website and regular communication by Facebook & Twitter 
• Telephone support is included between the hours of 9am to 9.00pm Mon to Fri 9.00am to 4.00pm Saturday and 11.00am to 4.00pm Sunday

Tablets and phones are included free of charge. Additional PCs or laptops can be included in the agreement at a cost of £54.00 inc VAT each 

This includes remote support, 1 x 30 minute on-site visit included, blog/newsletter, with discounted visits at 10% off our normal rates

This is for 12 month antivirus/Ransomware Protection only Discounted for additional computers

For Business we offer a tailored service based upon the above public services offerings. There may be an initial charge to stabilised pre-infected or damaged computers and systems before we apply our support service offering. The above prices are quoted plus Vat @20% for business customers. 

A non-invasive site survey is normally required for all users. 

* Monitored means we receive a non-invasive daily system state report.

**There is normally no charge unless during the visit some emergency remediation is required.